Amherst Animal Hospital

Brought in my Bernese Mountain dog who had been limping for a few days. All of the staff was very helpful and communicated everything clearly. Dr. Rios was so nice and really took the time to diagnose what was going on. Gave me meds and supplements for my BMD and she is doing so much better! I highly recommend Amherst Animal Hospital and look forward to bringing my girl back in for routine checkups.

Used boarding services for our two dogs, got charged FOR 3 days after having them here for TWO. We picked them up at 10:15am, and apparently 15 minutes warrants charges for another whole day. (We were never advised of this at drop off.) It also isn’t mentioned anywhere on the paper we took home after drop off. Instead of making it right, and giving us the one time courtesy as new customers, they chose to lose all of our future business over 15 minutes. Hope it was worth the 40 bucks ✌️

This place has gone so far downhill since Dr. Mark retired it's truly astonishing. First he was replaced by Dr. Rios who was an absolute monster (2 separate occasions- one she argued with me about the medicine dosage I'd been giving my dog for 7 YEARS & the other time she literally walked out of the room when I didn't agree with her)... but she's gone now so I thought it was worth another shot- and boy was I wrong. Just called to get my sick dog seen and after almost 5 minutes on hold I'm told they now have an increased fee for "same day urgent care" visits. What an absolute scam! If you have an open appointment slot, how are you going to price gouge someone just because we couldn't call ahead a day ahead because YOU WERE CLOSED?? Honestly the most awful veterinary business I've ever encountered.

This place is the worst place to take your dog I fully do NOT recommend this place !! My mother arrived here in really a bad place because her husky puppy was super ill , they refused to help her or even treat the dog my mom calls me crying just by the way they treated her especially in a time where she is sad for her puppy, she stated they threw her out the hospital because she didn’t have the full fee & asked if possibly could be billed For the rest . I called to figure out what really happened and spoke to someone called ANGIE and was truly the nastiest person ever no customer service no type of customer care what’s so ever she was so rude. In a case where a customer comes in any type of facility it is only right to treat people with kindness and care because you never know what people are going through & just try to help the customer in any way they can. They did the total opposite of that. It’s clearly sad to say there are evil people in this world Horrible place horrible staff !!!!!

Took my dog here to get a fecal exam because my normal vet wasn’t available for a couple days. My dog was taken in the back room out of sight (which makes no sense and anything that needed to be done could have been done in the room with us) and they wouldn’t let us be with him to make it any less stressful and wouldn’t give any details about what was being done in the back and after asking was told “he’ll be fine” then right away I hear crying and yelping then all of a sudden it went quiet. I eventually had a enough and didn’t feel comfortable with the situation so I went back and said I want to take him to my normal vet and they told me they put a muzzle on him and when he was leaving it sounded like they were unstrapping him and I see one of the workers walk away from him with a IV bag and the vet says to not give him anything which he never should have been getting anything in the first place and I was never asked if they could give him anything and was also told that no matter what even if they couldn’t diagnose anything that he would be sent him home with antibiotics.10/10 would not recommend seems very shady and my dog is traumatized Update- after the response from the place I see is all incorrect My dog is very socialized and is happy to meet anyone around him (greeted the vet tech with lots of licks) and I was never informed of anything that was happening to him and I never approved of any treatment because there was never a diagnosis. They never Informed me of what was happening and I found out about the muzzle after I had enough and walked out to where they were and I was told they did it to “calm him down” and they said they had it on him for a short amount of time and that he calmed down after Do not trust this place they lie and keep everything from you and good thing I caught them before they gave my dog anything without my permission

Thiis place juge people... im to old to be fool im hispanic ., took my dog there , explaining what was wrong with it and they not even have the decency of looking at her..! Not even blood work.., they said will be done ..!they talk to me like i was a"beggar" feeling sorry for me .for dog treatment..! Not recommend this place what so ever ..! I shut bring my dog in my dam nissan GTR ,, and not in my huptie winter car .may they will at least look at her , they are the exact people that juge the book by the cover..! Pretty sure they thought i was in some way in wellfeare... and have no $$ to cover my dog illness, the have the ball" to offer me a credit card to cover my dog treatment that no even done..!they don't have real Vet there ..! They are just students learning to deal with animals .and maybe a vet that doesn't want to deal with pets anymore Once they see a real emergency or a real problem they go "shu..shu..go to North Ridge animal clinic we don't have the "knowledge to deal with that .!

Used boarding services for our two dogs, got charged FOR 3 days after having them here for TWO. We picked them up at 10:15am, and apparently 15 minutes warrants charges for another whole day. (We were never advised of this at drop off.) It also isn’t mentioned anywhere on the paper we took home after drop off. Instead of making it right, and giving us the one time courtesy as new customers, they chose to lose all of our future business over 15 minutes. Hope it was worth the 40 bucks ✌️

Brought in my Bernese Mountain dog who had been limping for a few days. All of the staff was very helpful and communicated everything clearly. Dr. Rios was so nice and really took the time to diagnose what was going on. Gave me meds and supplements for my BMD and she is doing so much better! I highly recommend Amherst Animal Hospital and look forward to bringing my girl back in for routine checkups.